STATEMENT OF PURPOSE
1. Aims and Objectives
The aims and objectives of the Carers Sitting Service are as follows:
2. Nature of the service provided.
Carers Sitting Service was established to offer the highest standards of continuous respite care, personal care, reliability and friendly services to all service users, in all age groups over the age of 18, who are living in their own homes and require a little extra help and support to remain as independent as possible.
Our registration with the Care Quality Commission enables us to provide certain care under the following regulated activities as defined in the Health and Social Care Act 2012 :
Our services are provided to persons in the following groups:
We can offer a range of home care services, tailored to meet the service users individual needs.
These may include:
Basic tasks
Specialist Tasks
From time to time support workers may be asked to undertake some tasks, which may be considered to be specialist. These tasks may be undertaken following risk assessments and only after specific training. The support worker will be trained by a relevant qualified person with the relevant qualification, e.g. occupational therapist, speech therapist, or a nurse, before undertaking tasks with the person with care needs.
Such tasks may include:
Support Workers WILL NOT undertake tasks that require the skills and expertise of clinical professionals.
Such tasks include:
Carers Sitting Service do not provide nursing care services other than those already referred to.
3. Quality Assurance
The service will be audited and evaluated against the Health & Social Care Act 2012 (regulated activities) Regulations 2010 and associated outcomes by the Care Quality Commission.
Carers Sitting Service is also required to keep the regulator informed of the services it is providing.
Monitoring visits to service users are arranged by Carers Sitting Service on a regular basis to ensure the service continues to provide safe and appropriate care and support, that both meets service users needs and protects their rights. Carers Sitting Service will identify and manage risks to both service users and staff and will seek professional safety advice when required.
All service users and their carers will be asked to answer a quarterly telephone monitoring call and an annual service user quality questionnaire survey, which together with the monitoring reports and information from the Care Quality Commission will be taken into account in order to promote continual service improvements.
4. Staff Qualifications
Carers Sitting Service place prime importance on employing staff that are fit for the job, have appropriate qualifications, skills and experience to ensure the health and welfare needs of our service users are met. Staff are required to have a full enhanced Disclosure and Barring check, they may only commence employment following receipt of a satisfactory Disclosure and Barring check. Carers Sitting Service ensure all staff are correctly trained, have adequate supervisions, appraisals and regular unannounced visit checks. The Carers Sitting Service endeavours to ensure that service users have confidence in their support workers and that their services can be relied upon to provide the best quality of care.
5. Complaints Policy and Procedures
Even with the most conscientious and responsive care, it is inevitable that we will not please everyone all the time. Comments and complaints will be listened to and acted on effectively and service users will not be discriminated against for making a complaint.
The service users, or their representative, on their behalf has the absolute right to comment or complain and the Complaints Policy Procedure will be used.
6. Safeguarding
Carers Sitting Service will supply the service user with a copy of the organisations Safeguarding
Policy upon request but the procedure in short is documented in the Service User Guide.
7. Insurance
Carers Sitting Service is covered by Public & Products, Treatment Liability & Professional Indemnity and Employers Liability insurance with a limit indemnity of £10,000,00.00
The aims and objectives of the Carers Sitting Service are as follows:
- To encourage service users or/and their representatives to participate as fully as possible in formulating their care plans.
- To enable and support service users to retain their independence of thought and activity.
- To meet the service users physical, emotional needs and overall well-being in a dignified non-judgemental way.
- To recognise the service users diversity ensuring religious, cultural, racial and gender identities are respected and to request service users and their carers to respect the rights of the support workers In the same non-discriminatory approach.
- To ensure that the forms of communication, language and address used are suitable for the needs of the service user.
- To ensure that the service user is always treated with dignity and respect and that they are safeguarded from the risk of abuse.
- To ensure that all information received in the course of carrying out our duties is treated with the utmost confidentiality and is not passed to any unauthorised persons. Records will be accurate and fit for purpose.
- To be respectful of the service users personal privacy and space.
- To ensure that all health and safety procedures are followed at all times.
- To ensure that the quality of the service provided is of the highest standards possible and to use appropriate methods to achieve this.
- To ensure services users are provided with information concerning the services provided and any changes to those services which may affect their well-being.
2. Nature of the service provided.
Carers Sitting Service was established to offer the highest standards of continuous respite care, personal care, reliability and friendly services to all service users, in all age groups over the age of 18, who are living in their own homes and require a little extra help and support to remain as independent as possible.
Our registration with the Care Quality Commission enables us to provide certain care under the following regulated activities as defined in the Health and Social Care Act 2012 :
- Personal Care
Our services are provided to persons in the following groups:
- Frail and vulnerable adults
- People with dementia
- Mental Health problems
- Physical disabilities
- Sensory impairments
- Illness (including end of life care)
- Adults who are recovering from illness
- Adults with Learning Difficulties (excluding those assessed with specific challenging behavior)
We can offer a range of home care services, tailored to meet the service users individual needs.
These may include:
Basic tasks
- Personal Care (such as getting up and helping into bed, personal hygiene).
- Preparing light snacks and meals.
- General help (such as shopping, housework, running errands etc.)
- Respite for carers, Sitting Service.
- Devise and deliver full Care Packages.
- Continence Care.
- Supporting service users with daily living task
- Signposting and assisting with personalised agenda, “individual budgets” etc.
Specialist Tasks
From time to time support workers may be asked to undertake some tasks, which may be considered to be specialist. These tasks may be undertaken following risk assessments and only after specific training. The support worker will be trained by a relevant qualified person with the relevant qualification, e.g. occupational therapist, speech therapist, or a nurse, before undertaking tasks with the person with care needs.
Such tasks may include:
- Assisting with artificial feeding
- Changing sterile dressings
- Catheter care – changing bags & monitoring output.
- Assistance with eye or ear drops
Support Workers WILL NOT undertake tasks that require the skills and expertise of clinical professionals.
Such tasks include:
- Toe nail cutting
- Ear syringing
- Removing or replacing urinary catheters
- Bowl evacuations
- Bladder washouts
- Injections – involving assembling syringes, administering intravenously, controlled drugs.
- Lifting from the floor unaided
- Tracheotomy care – changing tubes
Carers Sitting Service do not provide nursing care services other than those already referred to.
3. Quality Assurance
The service will be audited and evaluated against the Health & Social Care Act 2012 (regulated activities) Regulations 2010 and associated outcomes by the Care Quality Commission.
Carers Sitting Service is also required to keep the regulator informed of the services it is providing.
Monitoring visits to service users are arranged by Carers Sitting Service on a regular basis to ensure the service continues to provide safe and appropriate care and support, that both meets service users needs and protects their rights. Carers Sitting Service will identify and manage risks to both service users and staff and will seek professional safety advice when required.
All service users and their carers will be asked to answer a quarterly telephone monitoring call and an annual service user quality questionnaire survey, which together with the monitoring reports and information from the Care Quality Commission will be taken into account in order to promote continual service improvements.
4. Staff Qualifications
Carers Sitting Service place prime importance on employing staff that are fit for the job, have appropriate qualifications, skills and experience to ensure the health and welfare needs of our service users are met. Staff are required to have a full enhanced Disclosure and Barring check, they may only commence employment following receipt of a satisfactory Disclosure and Barring check. Carers Sitting Service ensure all staff are correctly trained, have adequate supervisions, appraisals and regular unannounced visit checks. The Carers Sitting Service endeavours to ensure that service users have confidence in their support workers and that their services can be relied upon to provide the best quality of care.
5. Complaints Policy and Procedures
Even with the most conscientious and responsive care, it is inevitable that we will not please everyone all the time. Comments and complaints will be listened to and acted on effectively and service users will not be discriminated against for making a complaint.
The service users, or their representative, on their behalf has the absolute right to comment or complain and the Complaints Policy Procedure will be used.
6. Safeguarding
Carers Sitting Service will supply the service user with a copy of the organisations Safeguarding
Policy upon request but the procedure in short is documented in the Service User Guide.
7. Insurance
Carers Sitting Service is covered by Public & Products, Treatment Liability & Professional Indemnity and Employers Liability insurance with a limit indemnity of £10,000,00.00
